If you need technical support please contact the technical liaison for your campus.
(Note to technical liaisons)
If you do not currently have a technical liaison on your campus, please review the instructions, check list below, choose the location you are physically located and send an email to the associated address.

Please include the following in your message:

  • A short, accurate, description of the problem in the subject
  • If you aren't the one havng the proble, list Who is having the problem.
  • Where is the problem occuring, ie room number, or description if there is not room number.
  • A longer, detailed, description of the problem. Please include as much information as possible.
  • If you are requesting equiptment, please have the purchase pre-approved, and money set asside for the purchase.

    Once you have sent your email, you will receive an automated response notifying you that your email has been received by the system. Please keep this email for any additional correspondence pertaining to this ticket. If you need to call in reference to this ticket, please have your ticket number ready. You will also receive emails updating you any time a technician adds a comment to your ticket, or closes your ticket.

    If clicking on any of the address below doesn't work, just manually type the address into your email program.

    All powerschool problemspowerschool@support.sequoia.net
    ACAAacaa@support.sequoia.net
    Childrens First Academy - Phoenixcfa-phx@support.sequoia.net
    Childrens First Academy - Tempecfa-tempe@support.sequoia.net
    Sequoia School for the Deaf and Hard of Hearingssdhh@support.sequoia.net
    District Officedistrict@support.sequoia.net
    Learning Crossroadslcba@support.sequoia.net
    Horne Campushorne@support.sequoia.net
    Pathfinderpathfinder@support.sequoia.net
    Familyfamily@support.sequoia.net
    Sequoia Ranchranch@support.sequoia.net
    Redwood Academyredwood@support.sequoia.net
    Distance Learning Labssdllabs@support.sequoia.net
    Sequoia Villagevillage@support.sequoia.net
    Thunderbird Resource Centertrc@support.sequoia.net
    Sequoia Choice Starsscs@support.sequoia.net
    If you are unsuregeneral@support.sequoia.net
    If you have questions regarding the system or if you have an emergency, please feel free to contact the tech secretary either by phone (480-649-7737 x7000) or via email techretary@edkey.org

    Very Best Regards,
    The Tech Dept